Frequently Asked Questions
Everything you need to know about bringing MCM House quality into your home.
What is the typical lead time for furniture orders?
For in-stock items, we generally dispatch within 5-7 business days. For custom-made or out-of-stock pieces, lead times typically range from 12 to 16 weeks depending on the specific design and material availability.
Do you offer white-glove delivery services?
Yes, we offer a premium white-glove delivery service for most metropolitan areas. This includes professional assembly, placement of the furniture in your desired room, and removal of all packaging materials.
Can I request fabric swatches before making a purchase?
Absolutely. We understand the importance of texture and color in your space. You can order a curated selection of fabric swatches through our website to help you make an informed decision.
What is your return policy for large furniture items?
We offer a 14-day change of mind return policy on standard stocked items, provided they are in original condition. Please note that custom 'Made to Order' pieces and floor stock items are final sale and cannot be returned.
How should I care for my MCM House linen sofa?
We recommend professional dry cleaning for our removable linen covers. For daily maintenance, keep the piece out of direct sunlight to prevent fading and rotate cushions regularly to maintain their shape.
Do your products come with a warranty?
Yes, all our furniture pieces come with a standard 2-year structural warranty. This covers manufacturing defects in frames and craftsmanship, ensuring your investment is protected for years to come.